HOW TO MAKE A CLAIM UNDER YOUR PLAN FOR IN-PATIENT AND DAYCARE TREATMENT

	See your Doctor in the usual way.
	If your doctor refers you for specialist consultation for treatment requiring a stay in hospital or clinic as an in-patient, or for daycare treatment, please call the International Helpline immediately on the telephone no as shown below.  The International Helpline is open 24 hours a day, 365 days a year.
	The International Medical co-ordinator will then contact your doctor and the approved hospital or clinic concerned to ensure arrangements are in place for your treatment.
	The International Helpline Cop-ordinator will get back to you, and confirm authorisation and the arrangements that have been put in place for your treatment.  You will not be required to pay for any treatment as all eligible costs will be met directly with the doctor, consultant, hospital or clinic concerned.  You will not need to complete any claims forms.

INTERNATIONAL HELPLINE # (+) = INTERNATIONAL ACCESS CODE
Australia + 800 147 528 China + 0800 6400 007 Hong Kong + 0800 900 190 Indonesia + 180 364 17375 Japan 00 531 640019 TOLL Free		Malaysia + 800 802 157 Singapore + 800 641 1123 Thailand + 800 647 355 United Kingdom + 800 085 2008 USA 011 188 8 826 6830
Call collect + 64 9 356 1648		Fax +64 9 525 1278

EMERGENCIES
For you to contact the International Helpline in an EMERGENCY to pre-authorize a claim may not be possible.  We simply ask that your representatives or attending doctor or treatment provider contact the International Helpline within 7 days.

Interglobal Claims Procedures
ISP Global Claim form
Expacare Claims Procedures
Expacare Claims Form
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